Vocal Remover — Support
Welcome to the official support page for Vocal Remover.
We’re here to help you get the most out of your AI-powered audio separation experience.
📧 Contact Support
If you experience technical issues, billing questions, or feedback, please reach out directly:
We aim to reply within 24–48 hours (excluding weekends and holidays).
🎵 Common Questions
- How does Vocal Remover work?
The app uses advanced AI to split any song into separate stems — vocals and instrumental — for karaoke, remixing, or music practice.
- Are my audio files stored online?
No. All files are processed securely and temporarily on our AI server, then deleted after processing. Nothing is stored or reused.
- Can I use my own songs?
Yes! You can import from your device library, record live, or paste a URL to process any track (within copyright terms).
- Why do I need a subscription?
The AI processing and cloud servers are expensive to operate. The subscription covers compute costs and ensures fast, high-quality results.
- How do I cancel my subscription?
You can manage or cancel your subscription anytime from your iPhone:
Settings → Apple ID → Subscriptions → Vocal Remover → Cancel.
- I bought Pro but features are still locked.
Tap “Restore Purchases” on the paywall screen to refresh your subscription status.
🔒 Privacy & Data
We respect your privacy. Vocal Remover does not store, sell, or train AI models with your audio.
You can read our full Privacy Policy for details about data handling.
🛠 Troubleshooting Tips
- Make sure you’re using the latest app version from the App Store.
- Check your internet connection — AI processing requires an active network.
- Restart the app if processing stalls or errors appear.
- If issues persist, email us with the track type, device model, and iOS version.