Scale for Grams – Support
We’re here to help you get the best experience from the app.
Contact Support
If you have any questions, issues, or feedback about Scale for Grams, feel free to contact us directly:
Support Email:
redaboubkraoui@gmail.com
Frequently Asked Questions
How accurate are the estimations?
The app provides approximate weight estimations based on image analysis. Results depend on lighting, angle, and reference objects. For best results, use the calibration feature with a coin or card.
Do I need an internet connection?
Some features may require an internet connection for AI processing and analysis.
Why does the app need camera access?
Camera access is required to capture photos in order to estimate object weight. Images are used only for processing and are not stored or shared.
How do I restore my purchase?
If you have already purchased a subscription, open the app and tap Restore Purchases in the settings or paywall screen.
Can I cancel my subscription?
Yes. Subscriptions are managed by Apple through your App Store account. You can cancel at any time from your device settings.
Troubleshooting
- Ensure good lighting when taking photos
- Keep the object fully inside the frame
- Try using a reference object for better accuracy
- Restart the app if the camera does not open
- Update to the latest version of iOS and the app
Feedback
We love hearing from our users! If you have feature requests or suggestions, please email us anytime.